Caseworker (Temporary Accommodation) – Lewes and Eastbourne Council – £12.62 per hour

Job Details

Job Purpose

  • Assist in the management of emergency accommodation and temporary
    accommodation placements across Eastbourne and Lewes.
  • Assist the efficient, effective and consistent processing and resolution of
    customer case work for homeless applicants in temporary accommodation;
    identifying and meeting customer needs and ensuring the sharing and
    dissemination of best practice.
  • Assist with the understanding of customer need and enabling a speedier,
    simpler, more responsive customer journey contributing to the continuous
    improvement in the delivery of the Council’s outcomes and ensuring high
    levels of internal customer satisfaction.
  • Supporting customer self-serve and spotting opportunities for the Council to
    initiate further enabling and self-serve.
    Manage rule-based customer cases and issues effectively and understand
    when to consult with others, including specialists. Maintain confidentiality in
    line with agreed policy and relevant data protection legislation.
  • To support the continuous improvement of processes and procedures within
    the service using best practice from others where appropriate, including
    supporting to identify opportunities to procure new properties.
  • To provide support for the escalation of service issues.
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