Customer Liaison Officer – Charnwood Borough Council

Job Details

Location: Council Offices, Loughborough, LE112TU

Umbrella rate: £18.69

Role:

• To provide effective liaison between tenants, leaseholders and contractors

  • Problem solve issues arising and complaints in relation to decent homes, repairs and other improvement works
  • To monitor programmes of works
  • To lead, manage and mentor the apprentice Customer Liaison Officer
  • Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
  • To manage the adaptations programme, including managing a budget of £600k per annum.
  • 12 month contract Successful candidate must have use of a vehicle

 

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