Are you looking for your next job opportunity?
Are you an experienced Customer service officer..
If so, this may be the role for you..
- Customers receive an excellent customer service measured through high customer satisfaction levels.
- Responds to customer enquiries and complaints competently and efficiently.
- Customer enquiries are correctly diagnosed and resolved effectively by taking ownership of the enquiry/problem through to a resolution, this may be a referral to another service.
- Adhere to procedures to ensure information and records are accurate and kept up to date.
- Returned books and other items are part of a well maintained stock collection.
- Under the direction of the Customer Service Manager contributes to ensuring performance targets are met.
- Adopts an approach which is flexible and committed to meet service objectives.
- Equality and diversity is promoted through the delivery of successful activities, appropriate stock selection and excellent customer service.
IF THIS IS THE ROLE FOR YOU, APPLY NOW