Customer Service Officer – Kirklees

Job Details

Are you looking for your next job opportunity?

Are you an experienced Customer service officer..

If so, this may be the role for you..

  • Customers receive an excellent customer service measured through high customer satisfaction levels.
  • Responds to customer enquiries and complaints competently and efficiently.
  • Customer enquiries are correctly diagnosed and resolved effectively by taking ownership of the enquiry/problem through to a resolution, this may be a referral to another service.
  •  Adhere to procedures to ensure information and records are accurate and kept up to date.
  • Returned books and other items are part of a well maintained stock collection.
  • Under the direction of the Customer Service Manager contributes to ensuring performance targets are met.
  • Adopts an approach which is flexible and committed to meet service objectives.
  • Equality and diversity is promoted through the delivery of successful activities, appropriate stock selection and excellent customer service.

IF THIS IS THE ROLE FOR YOU, APPLY NOW