Job Details
Job Purpose:
To provide friendly, helpful and inclusive library services to customers.
To maintain the library in a safe and attractive manner, ensuring smooth running of services and accessibility by customers and staff.
To assist Customer Service Officers and Development Officers in the day-to-day delivery of services, events and stock work
To respond to customer queries in person, by phone and in writing to a professional standard
Principal Accountabilities and Responsibilities:
1. Assisting customers in person, via email and on the telephone, providing an efficient and friendly service, referring customers to other staff or other sources of information as appropriate
2. Effectively promoting the library services and encouraging use
3. Ensuring effective issue and return of library stock and, where possible, assisting customers in the use of self-service machines.
4. Daily cash handling, including the use of tills.
5. Assisting new customers in joining the library.
6. Undertaking stock work including processing new books, collection management reports, shelf tidying and displays
7. Maintaining the appearance of the library and reporting faults in line with Council policy and health and safety regulations, Supporting facilities management to open and close libraries where necessary
8. Assisting in the planning, promotion and delivery of library events, including storytelling, children’s activities and other reading promotional initiatives.
9. Using and promoting ICT services, supporting and advising customers as needed.
10. Assisting the Customer Services Officer in the daily recording of performance information and ensuring this is timely and accurate.
Umbrella hourly rate – £19.21
