Job Details
You will be required to provide a comprehensive and effective administrative service to operational staff in the Social & Community Services Adult Social Care Team.
Main Duties:
* To act as first point of contact for the team, taking initial information via telephone calls, recording and routing these correctly: dealing with the enquiry wherever possible, forwarding onto Duty workers or named workers. Taking accurate messages and/or referrals; dealing with all callers tactfully and in a friendly, helpful and professional manner. To forward messages using the range of integrated systems available e.g. email, voicemail, text etc.
* To undertake case recording onto our database, and the Social Care Records (and to provide support to operational staff undertaking this work.
* To maintain other databases belonging to SCS; to provide performance management information as required by Managers.
* To introduce, develop and maintain office systems (electronic and paper) as directed by the Senior Administrative Officer, Business and Planning Manager or Locality Manager, e.g. assisting the team to manage electronic folders, systems recording absence, waiting list, etc.
* To provide general administrative support to the team, to include photocopying, creation/maintenance of Excel spreadsheets, sickness monitoring, annual leave requests and other ad-hoc tasks as required.
* To process post, documents, etc. accurately and in a timely manner.
Umbrella Rate – £17.77
