Job Details
Overall Role Purpose:
To maintain and provide excellent customer service in all aspects of first line customer contact; dealing with general public queries and signposting enquiries to relevant areas as appropriate.
To ensure accurate and up-to-date record keeping and maintenance of learner data/information, including starter, programme details, attendance and outcome records, plus fee collection on relevant College systems.
In addition, to liaise effectively with staff in all other areas of the College to ensure up-to-date information is offered to learners at their first point of contact and College facilities are fit for purpose.
To support the team in working in partnership with a wide variety of local agencies and colleagues to provide the best support to individuals.
Responsibilities:
1. To deliver high quality safe and legally compliant frontline customer services in line with the College Strategic Plan, policies and procedures including the administration of the enrolment and admissions function, the giving of information and guidance to learners on courses and progression and general career prospects.
2. To be a key contact point for channeling appropriate stakeholder enquiries to relevant areas in the College to ensure the learners’ learning experience is optimised.
3. To be a key contact for internal and external stakeholders in reporting facilities and health and safety issues.
4. To comply with all related statutory, regulatory and key operational issues, ensuring all relevant legal and legislative matters are adhered to.
5. To be responsible for handling cash and card payments in accordance with agreed procedures.
6. To record relevant information to inform the improvement of service provision and to support the maintenance and management of accurate and up-to-date record keeping for all learner information and data.
7. To support the implementation of the College’s Quality Assurance Framework and participate in ongoing quality and service improvements that will result in the highest standards of customer service.
8. To support the team administratively in their delivery of employability services.
9. To support the setting-up and delivery of employability and personal development workshops.
10. To act as a communication link for visitors to the centre including staff and other stakeholders, ensuring all key information is made available to them.
Umbrella Rate – £17.75
