Job Details
Experienced Social Worker +2 years
The role entails being in the office 4 days a week and 1 day working from home
Lewisham and Greenwich NHS Trust – LGT is commissioned to provide a community rapid response service to Lewisham residents seven days a week (Monday to Sunday from 8am to 8pm, including bank holidays). This service treats patients at home to avoid a hospital admission or readmission. If needed, a short-term intervention can be put in place for the patient for up to five days.
Under this agreement, The Service Provider shall provide services in accordance with this Service Specification.
To provide social work support to the UCR team. The Service Provider will:
• Assessments and Care Planning: Conduct timely and comprehensive social care assessments for referred patients, identifying their needs and coordinating care plans that align with their health requirements and social circumstances.
• Crisis Intervention: Offer immediate social work intervention to stabilise and support patients in crisis, aiming to prevent unnecessary hospital admissions.
• Social Care: Urgent social care interventions and support are integral to enabling people to stay at home or in their usual place of residence, thereby preventing hospital admissions. The social worker will provide critical social care services that address these needs.
• Reablement Services: Collaborate closely with reablement services, ensuring that the two-hour UCR services work in tandem with social care emergency crisis support. This collaboration will extend to supporting unpaid and family carers, ensuring they receive the necessary assistance during crises.
Carer Breakdown Response:
Provide urgent support in cases where an unpaid carer’s breakdown could lead to a healthcare crisis for the person they care for. If the carer is no longer able to meet the healthcare needs of the person, the social worker will ensure that the individual receives the necessary two-hour UCR services.
Healthcare vs. Social Care Needs: When the two-hour UCR team identifies social care needs rather than healthcare needs
• Urgent Referrals: Make an urgent referral to the relevant services working closely with the UCR team.
• Collaboration: Work jointly with local authorities, care providers, or other relevant services to ensure comprehensive care and support.
• Multi-disciplinary Collaboration: Work closely with healthcare professionals within the UCR team, including nurses, occupational therapists, and doctors, to ensure a holistic approach to patient care.
• Safeguarding: Identify and address any safeguarding concerns, ensuring that vulnerable adults are protected and that appropriate measures are put in place.
• Coordination of Services: Liaise with other social care services, community resources, and voluntary organisations to arrange and coordinate additional support, such as home care, equipment provision, or housing adjustments.
• Patient and Family Support: Provide emotional and practical support to patients and their families, offering guidance on accessing community resources, benefits, and long-term care options.
Service Standards and Levels
• National Quality Standards: The social worker must adhere to the standards set by their professional body and follow all latest guidelines.
• Qualifications: The social worker must hold a degree in social work and be registered with a professional body. Continuous professional development (CPD) should be maintained in accordance with regulatory requirements.
• Performance Targets:
Response Time: Initial contact with referred patients should occur within 24 hours of receiving a referral.
Assessment Completion: Comprehensive assessments should be completed within 48 hours of the initial contact.
Safeguarding Response: Any safeguarding concerns must be addressed within 24 hours of identification.
Carer Breakdown Response: Urgent interventions in cases of carer breakdown should be initiated within the two-hour UCR timeframe.
• Audit and Monitoring: Regular audits should be conducted to ensure compliance with service standards and the accuracy of patient records.
Data Requirements
London Borough of Lewisham will provide a quarterly report on the KPI’s outlined in the service objectives, including:
• Number of referrals received
• Number of assessments completed within the target timeframe
• Outcomes of interventions (e.g., hospital admissions prevented, safeguarding issues resolved)
• Patient satisfaction scores and feedback analysis
• Incidents of non-compliance with service standards
• Training and development activities undertaken by the social worker
• Cases involving carer breakdown and the response provided
LGT Responsibilities
• Referral Management: Provide accurate and timely referrals, including comprehensive background information to facilitate effective social work intervention.
• Collaboration and Support: Support the integration of the social worker into the UCR team and facilitate regular multi-disciplinary meetings to discuss complex cases.
• Data Sharing: Ensure secure and efficient data sharing protocols are in place to enable the social worker to access relevant patient information.
• Training and Development: Offer opportunities for the social worker to participate in relevant training provided by LGT, ensuring continuous professional development.
• Complaints and Incident Management: Actively engage in the agreed complaints and serious incidents reporting procedures, providing necessary support to the social worker in addressing any issues.
If you are interested in this role please do reach out to me via email or telephone!
amberrayment@carringtonblakerecruitment.com
020 753 766 07
