Working under the direction of the one of the Employment and Health Manager, the post holder (Key Worker Work and Health Programme) will work within a small team providing a bespoke employment support service for long term unemployed and/or vulnerable people with health conditions who have been referred to the DWPs Work and Health Programme to assist them in seeking, obtaining and sustaining employment.
Provide a bespoke employment support service for long term unemployed adults with health conditions who have been referred to the DWP’s Work and Health Programme contract. To assist them in seeking, obtaining and sustaining employment.
Manage a diverse caseload of adults and take responsibility for maximising the turnover of individual appointments to ensure participants are fully supported and that efficiencies and income generation are maximised. Utilising a multi-channel platform (digital, video, telephone) to provide participants with the choice of how, when and where they engage
Undertake appointments and sessions with unemployed adults on a daily basis and update all interventions in a timely and accurate manner both on the bespoke IT system and the team’s internal Customer Relationship Management (CRM) system.
Determine through initial appointment and effective information and advice with participants their starting point in terms of the employment journey and apply well practised employment assessment tools to determine a bespoke package of support for the individual.
Assess and decide the most appropriate support for the individual, using effective information, advice, assessment, coaching, mentoring, initiative and experience to determine the most effective training, employment and support package aligned with local employment/key sector requirements. To record this on personal action plans detailing participants’ goals and smart actions to achieve the goals. Navigating participants through multi-agency interventions
Analyse the CRM system to identify suitable employment/work experience opportunities with local employing organisations. Provide necessary equipment and support to assist individuals in securing employment e.g. supply of personal protective equipment