Job Details
KEY ACCOUNTABILITIES:
1. To provide comprehensive and professional administrative support within Children and
Families, ensuring that systems meet procedural requirements and that all work
undertaken is produced to a consistently high standard.
2. To be accountable to managers for the maintenance of confidentiality, understanding that
the work undertaken by Children and Families is of a sensitive and personal nature and
must not be discussed or disclosed to any other person.
3. To provide telephone cover between 9am to 5pm ensuring that all contacts with the public
and other officers is courteous and meets customer care standards. In consultation with
your manager proactively participate in cover arrangements for example, annual leave,
vacancies, sickness etc where the needs of the service require staff to be deployed
temporarily.
4. To ensure that all correspondence received is date stamped and circulated to staff within
agreed timescales and that correspondence sent out is accurate and drafted to a high
standard.
5. To act as first contact point for enquiries (some which may be complex and/or contentious)
from other staff, members of the public, representatives of outside organisations, agencies
etc. giving relevant information and dealing with queries where possible and where not
possible, to direct people to the person they need to speak to.
Umbrella Rate – £23.57
