Job Details
Purpose of the Post:
To provide an effective Business support service to a diverse range of front line and statutory services in accordance with the relevant government legislation and guidelines.
Responsibilities:
• Deal with telephone and face to face enquiries, providing advice, guidance, signposting and support to internal and external customers, across a diverse range of service functions in line with legislation, regulations, policies and procedures.
• Triage and direct referrals and requests for service received via all channels to the relevant service teams to ensure a timely response and excellent customer service.
• Process a range of referrals/ requests for service/applications, applying ‘rules and guidelines’ and confirm outcomes to customers, dealing with all associated incoming and outgoing information.
• Input , record, check and maintain a variety of computer and paper-based systems, including bespoke service databases, ensuring information is accurate, stored securely and confidentially, and in accordance with information governance protocols, and produce standard reports.
• Organise and provide support at a range of statutory meetings, where emotive content is a regular feature, producing accurate minutes and action schedules and liaising effectively with both internal and external stakeholders.
• Undertake financial administration including placing orders, raising sales orders, paying invoices/internal recharges, reconciling income , updating casefiles where relevant, using electronic
systems and in line with the financial regulations of the Council.
• Administer, variable amounts of petty cash, in line with financial regulations and procedures, ensuring safe-keeping and reconciliation of all imprests against records.
• Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
• Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests.
• Maintain awareness of legislation and regulations, policies and procedures which have implications for service delivery.
• To contribute to the development, maintenance and review of systems and procedures to ensure effective and efficient administration of the service, in line with government legislation and guidance
Relevant Experience:
• Experience of working within a business support environment.
• Proven experience of working with highly confidential and sensitive information.
• Experience of working with financial information.
• Experience of servicing meetings and minute taking directly onto mobile devices at speed and with accuracy
Umbrella Rate – £14.88
