Job Details
Generic Responsibilities
1. Use your specialist, technical and professional knowledge to help deliver a high quality customer service and ensure the council can meet its relevant statutory obligations in accordance with relevant legislation, codes of practice and other regulatory bodies
2. Provide specialist advice and support both internally and externally whilst using good judgement to avoid risk, make decisions and resolve complex issues in the interests of the council and its people.
3. Provide relevant and technical direction, support and training to colleagues (and guide the decisions they make)
4. Contribute to and deliver the review and updating of relevant service specific policies and procedures
5. Represent and protect the reputation of the council both internally and externally as part of your work and advise on the formulation of associated strategy and framework
6. Retain relevant professional membership or licence, work to its codes and participate in learning that will help you perform your role successfully and the wider team meet the standards expected.
7. Fulfil the work schedule and key performance targets set for your role and team including the management and delivery of a related caseload of work
8. Contribute to specific project work including the associated fundraising, budget oversight, procurement and purchasing
9. Where necessary lead a team of people to deliver that project (or discrete part of a service) and plan the capacity, ability and work schedules accordingly
10. Demonstrate a strong customer focus when developing both internal and external partnerships relevant to your work (and continue this standard throughout any subsequent management of contracts)
11. Take an entrepreneurial approach to your thinking, enabling you and your team to recognise opportunities for doing things more efficiently and then assist with the embedding of process and performance improvement
12. Research, report and analyse performance management information to make useful recommendations for process and performance improvement (and advise management in their decision making)
13. Provide a service link to other similar professionals across the council to ensure a corporate approach is achieved.
TASK SPECIFICS
Purpose
• The purpose of Team Supervisor (Street Scene – Neighbourhood) is to supervise a team contributing to keeping Worcester City tidy, colourful and safe and provide technical and expert knowledge in relation to Street Scene services.
Service to Customers
• Supervise a team that contributes to keeping Worcester City tidy, colourful and safe, making it a great place to live, work, visit and study.
• Take a day to day lead for the implementation of robust health and safety practices, completion of associated paperwork, review and implementation of risk assessments and safe working procedures.
• Plan capacity, ability and work schedules and use your practical knowledge of the service area to provide relevant and technical direction, support and guidance to your team including formal and structured on the job training and induction.
• Provide effective communication with front line teams so that they kept informed of and able to engage with council wide activity and plans.
• Ensure efficient customer focused delivery within areas of responsibility.
• Proactively manage customer relations and expectations and be responsible for ensuring any service failures are dealt with promptly, efficiently, professionally and by the right people.
• Provide professional leadership to the team, develop and manage staff and ensure high standards of customer service, ensuring that enquiries and complaints are dealt with in a courteous and timely manner.
• Assist in defining service delivery targets and managing performance within agreed budgets to achieve continuous service improvement.
Business Improvement/planning responsibility
• Take an entrepreneurial approach to your thinking, enabling you and your team to recognise opportunities for doing things more efficiently and assist with the embedding of process and performance improvement.
• Environmental Operations is one big team. Although there are smaller teams operating across the service, we do expect every employee to use their skills for the benefit of any of team as and when they are needed.
• A flexible approach is required as areas of responsibility may change with ongoing improvement and transformation of services.
• Take an interest in the activities of the wider Council and where you can participate in events and corporate activity.
Accountability
• To supervise, motivate and inspire a team responsible for delivering high profile front line environmental operational services.
• Personal and line management responsibility to ensure compliance with risk assessments and health and safety legislation, promoting a safe and healthy culture.
• To deliver positive outcomes wherever possible for the benefit of the customer, council and staff and other stakeholders.
• To cover for supervisors across environmental operations as needed.
Procedural Context
• Play your part in maintaining a good working relationship with your employer.
• Positively participate in the management and supervision process through appraisals, target setting exercises and training as advised.
• Be aware of and know how to find and use the Council’s policies and procedures that support and guide you and your team.
Key Facts and Figures
• Management responsibility for approximately 23 front line staff in Street Scene services, subject to change as service improvement work continues
Knowledge and Skills
Essential:
• Relevant management or industry related experience
• Experience of line management in an operations environment, supervising a team to meet KPIs
• Experience of dealing with personnel issues and have a basic understanding of employment legislation
• Demonstrate an ability to use your own initiative and be highly organised
• Experience dealing professionally and respectfully with members of the public and have a track record implementing a customer focused culture
• Demonstrate an ability to remain calm under pressure
• Knowledge of Health and Safety related legislation and experience of implementing successful practice in a team
• Track record of personal development and a willingness to learn
• Ability to work in a busy environment, take and give instruction whilst maintaining goodwill
• Proven experience of keeping good records and writing incident reports as needed
• An ability to exercise professional judgement and discretion
• An ability to think and act commercially
• Demonstrate high standards of discipline and behaviour setting the tone for the people you supervise
• Good level of literacy, numeracy and IT skills, able to produce reports and use applications such as Microsoft Office
• Driving licence
• Ability to work some evenings and weekends when operations demand
Desirable:
• Relevant management or industry related qualification
• Delivering on the job training
• Working in a unionised environment
Behaviours
1. Work to the Council’s values
2. Aware of the Council’s safeguarding policy and how to report any concerns
3. Aware of the Council’s Health and Safety policy and committed to safe working practices
