Job Details
PURPOSE OF JOB:
To provide a first class professional service to residents and customers relating to housing revenue account community halls. To support and assist in the management of community halls. To contribute towards service development plans and support the management in implementation of these plans. To resolve enquires from residents and customers in relation to community halls.
KEY ACCOUNTABILITIES:
1. To assist and maintain a central booking system and contact point for residents and the general public and to maximise the use of community halls generating sufficient funds to maintain services.
2. To support the function in monitoring and overseeing compliance with community halls management agreements and protocols.
3. To process invoices, including raising purchase orders, cheque requisitions, checking and authorising payments for community halls.
4. Collate up to date records for all aspects of community halls including repairs, using Cedar, Paris, Universal Housing and other in-house systems.
5. Support with the effective monitoring and management of the customer receptions and facilities.
6. To contribute towards service development plans, local initiatives and team plans to develop the overall quality of customer services.
7. To undertake, develop and implement local initiatives and projects to develop the service e.g. undertaking visits to comparator organisations, identifying best practice, compiling reports for management and implementing recommendations.
8. To support the Team Leader – Community Hall in providing information for reports for meetings as necessary.
9. To support the Team Leader – Community Hall in the development of new and innovative working methods and practices which maximise efficiency.
10. To establish, develop and maintain effective working relationships with residents, Housing and Repairs Team Managers, trade operatives, contractors outside agencies and colleagues to ensure an integrated contribution to Hackney Homes’ business
objectives.
Umbrella Rate – £18.62
