Complaints Handler

Job Details

Home group  

Case manage and investigate customer complaints / Be accountable for all customer contact throughout a stage 1 complaint, via telephone, letter, or email / Build and monitor actions plans for customer completions or escalation if/when appropriate / Build relationships with customers and key stakeholders to deliver positive outcomes. / Experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills. / An understanding/experience of Housing Ombudsman / The ability and confidence to liaise with senior leaders and influence key stakeholders / Proven problem-solving skills. Able to quickly learn and apply internal policies and processes.

Pay rate: £13.50