Job Details
Southwark council
1. Support the Housing Complaints Manager in the delivery of a high-quality complaints service to customers and the Council. Dealing with complex and multi-faceted complaints across two or more service areas. Respond to customer’s complaints and work to regain their trust by taking prompt and appropriate actions to put things right.
2. Undertake investigation of complex and multi-faceted complaints for all service areas in the Housing Department. Provide effective and timely resolution to complaints and cabinet member enquiries in line with the Council and Ombudsman’s expectations, whilst ensuring excellent customer service is delivered.
3. Identify complaint themes, patterns and trends and recommend corrective actions that can improve the service to the Housing Complaints Manager. Support the Housing Complaints Manager to produce performance report for the Head of Complaints and Quality Assurance and Senior Management Team.
umbrella rate: £29.42