Customer Service Officer Contact Centre

Job Details

Brent Council are seeking someone who is interested in a Customer Service Advisor role, required to start as soon as possible.
For the following part time hours only.
3 days a week Thursday – Monday
9am – 5pm ( x 2days) and 10am-3pm (x 1 day)

Job Purpose:
To provide customers and other stakeholders, first contact resolution for up to six service area
enquiry types via phone, email, webchat and social media channels. These may include:
Recycling and Waste, Switchboard, Children and Families Information Service, Environmental
Health and Protection, Housing Benefit/Council Tax Support, and Environment and Protection
amongst others. To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.

To efficiently and effectively search, utilise and update a range of databases and IT systems
accurately to resolve customer enquiries, award discounts, process payments, log complaints
and handle transactions in accordance with protocols for data entry and compliance. To respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills. To effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.

36 hours a week

£20.52 per hour Umbrella