Customer Support Officer

Job Details

Do you want to work in a role where no two days are ever the same? Do you want to be part of a friendly dynamic team with a varied skill set who provide efficient, friendly customer service and advice?

As a Customer Support Officer, you will form part of the Customer Contact Centre team for Transport for Greater Manchester. Acting as the first point of contact for customers and stakeholders you will handle all queries and requests received into the TfGM Contact Centre, via telephone or in writing. These include issuing travel passes, making Local Link journey reservations, Contactless Payments enquiries, Journey planning advice and much more.

Transferable skills which they are seeking include excellent written and verbal communication with the ability to work using several different systems at the same time. You’ll be a strong team player who can also work effectively on an individual basis. We pride ourselves in hitting our daily KPIs, so you’ll be passionate about achieving targets and have the willingness to continually develop and learn. You will be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends, for which you will receive 12.5% shift allowance

Office Based initially but hybrid once induction has been successfully completed

37 hours a week

£14.50 per hour Umbrella