Fleet Service Advisor

Job Details

Enfield council are looking for an fleet service adviser to liaise with internal customers where required, to arrange Service Level Agreements meetings to enable service provision and service standards to be set and monitored, highlighting to the Fleet Operations Manager.

  1. To control and maintain the SLA agreements with internal and external customers/suppliers. To assist in internal and external audits of the fleet and workshop department
  2. To ensure all vehicles, plant and equipment are held in the vehicle / equipment data base and service records are amended and updated as required
  3. To ensure all vehicles listed on the Council’s Operator’s Licence have their preventative maintenance inspections, service, MOT, and LOLER tests are scheduled in alignment with prevailing DVSA regulations, and manufacturers requirements
  4. To liaise with external suppliers for the supply of parts and to ensure they are delivered on time, and meet the correct specification agreed with the workshop
  5. To assist the Head of Fleet Operations Manager to ensure all procedures lay down by the DVSA with relation to O Licence standards are met.
  6. To resolve customer and supplier concerns in accordance with the Council’s corporate complaint policy and to escalate as required to the Fleet Operations Manager accordingly.
  7. To be responsible for identifying your personal training and development needs in discussion with your line manager.  To participate in any training and development activities indentified and agreed as relevant to your personal development and/or your development in your job.
  8. Carry out all accountabilities in compliance with the Council’s Policies and Procedures
  9. To be the first point of contact for workshop supplier’s queries and service queries to the fleet department and workshops To complete all scheduling for vehicles, ride on equipment, all parks equipment ensuring internal customers receive timely notification of inspection, service and MOT appointments. Liaise with external service providers to ensure MOTs and booked to align with MOT / service bookings in the fleet workshop.

Payrate: £17.00 umbrella