Job Details
tower hamlets are looking to recruitment 4+ Housing Advisors to work in a very busy environment who must have experience of repairs and have used Northgate system. They need to be energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. This role is the first point of contact for our residents, and covers service areas including repairs, leasehold, rents, estate facilities and general customer enquiries,
- To respond to telephone, face to face, email, and correspondence enquiries made by residents and provide advice and assistance in resolving them at the initial point of contact.
- To schedule appointments and manage hand-offs with specialist support teams.
- To record actions and outcomes on the relevant ICT system, and manage customer records.
- To provide customer services at all THH customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents.
- To undertake outbound contacts to support vulnerable residents, consultation and satisfaction surveys.
- To comply with Tower Hamlets Homes people management policies and procedures including equality of opportunity and Health and Safety at work.
- Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.
- To undertake any other duties that may be required from time to time, and which are commensurate with the salary and responsibilities of the post, including evening and weekend working as a key feature of this role.
- HYRBIRD ROLE !
- payrate £24.91 umbrella
