Job Details
ROLE PURPOSE:
To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent and Council Tax cost for some 20,000 households who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service maintains its high performance and quality standards and advances Corporate Priorities and best value.
CONTEXT
This post is responsible for delivering the Housing Benefits and Council Tax Support Service to some 20,000 households. It is also responsible for ensuring maximum recovery of some £4 million overpaid benefit and that subsidy in excess of £150 million is maximised.
Service Specific/Special Accountabilities:
• Work with Access Harrow, Revenues, CAFT, Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met.
• Work closely with Access Harrow, CAFT, Revenues and Housing to ensure delivery and performance
• Determine initial entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self–employed, students, etc.
• Responsibility for undertaking any revision to entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc
• Evaluate and be responsible for any review to the entitlement /contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc
• In accordance with Best Practice and Statutory Requirements and maximising the use of technology to improve the experience of the customer
• Ensure that all information used in Financial Assessments has been verified to VF standard to deter, detect and reduce the incidence of Fraud.
• Make decisions on and implement Housing Benefit/Council Tax Support backdating requests
• Make decisions on and implement Discretionary Housing Payment
• Make decisions on and implement Underlying Entitlement
• Make decisions on Disputes under DMA Regulations or Harrow’s Council Tax Support scheme
Umbrella Rate – £26.55
