- To lead and manage a team of housing officers and housing assistants in providing a value for money local neighbourhood service which delivers good quality housing advice, builds effective involvement with stakeholders, contributes to safe and sustainable communities and improves resident satisfaction and quality of life
Description of Duties:
Implement and contribute to the development of the neighbourhood services business plan and budget.
Ensure that team members understand how they contribute to achieving corporate targets and promote engagement through personal example, recognition and communication in order to enable everyone to make the best possible contribution to the council’s mission, vision and values.
Work in partnership with stakeholders and local communities to provide joined up services within a neighbourhood management framework that will improve quality of life.
Ensure that team members take action to ensure adherence to tenancy terms and conditions to minimise nuisance and increase resident satisfaction
Plan and ensure that team members deliver a programme of tenancy checks to eliminate breaches of tenancy conditions, reduce illegal occupancy, improve the use of housing stock and improve resident satisfaction.
Ensure that team members deliver a programme of quartely estate inspections with representatives from repairs and estate services in attendance and work with tenant and resident associations to achieve and maintain excellent standards, identifying opportunities to improve estates and the provision of services, to deliver a cleaner, greener and safer environment to improve quality of life.
Ensure that team members action the recommendations for housing management that arise from fire risk assessments
Ensure that an effective approach to anti-social behaviour and case management is delivered which makes timely and decisive use of the tools available to stop, deter or prevent anti-social behaviour and improve the quality of life and opportunity for residents.
Ensure that team members take a victim centred approach towards reports of domestic violence by responding quickly and sensitively and taking action, whenever practical, against the perpetrator.
Manage the voids and rehousing process and ensure that team members maximise income by passing voids to and receiving voids from the repairs team within required timescales and by letting properties and signing up new tenants as quickly as possible.
Payrate: £34.10 umbrella