Job Details
PURPOSE OF JOB:
The primary role of this post will be to organise and prioritise appointments for those that are homeless or at risk of homelessness and in housing need, and to provide initial housing related advice.
MAIN ACCOUNTABILITIES:
To provide the first point of contact for those that are homeless or threatened with homelessness.
Ensure any safeguarding issues are dealt with in the correct way in accordance with policy and procedures.
To triage cases and refer to homeless and prevention team as appropriate.
To establish from the customer the reason for contact and prioritise appropriate appointments, including booking confidential interview facilities where necessary.
To carry out initial enquiries as required.
To ensure the customers full details are recorded timely and accurately, and include all relevant information needed, including ensuring the customer is aware of the information they will need to provide.
To give initial advice on homelessness, benefits and housing related matters.
To give information regarding housing register applications.
Manage all customer contact methods including by phone, emails, on line queries, general correspondence and duty to refer cases.
Liaise with accommodation providers, women�s refuge, landlords, statutory and non-statutory agencies.
Ensure all customer monitoring is carried out and all required systems are updated
To communicate with customer at the required level
As a customer focused role be able to communicate with our customers at the agreed level
Commitment to the Councils Strategic Plan
To undertake any training and development as required
To comply fully with the Councils Equal Opportunity Policy
To comply fully with the Councils Health and Safety at Work Policy
To assist as required in the Councils Emergency Plan
To comply fully with the Councils IT Security Policy
To undertake other duties commensurate with the grade of the post
Umbrella Rate – £16.05
