Job Details
Swale and Maidstone Borough Council are looking for an Housing Triage Officer – Admin & Clerical to organise and prioritise appointments for those that are homeless or at risk of homelessness and in housing need, and to provide initial housing related advice.
- To provide the first point of contact for those that are homeless or threatened with homelessness.
- Ensure any safeguarding issues are dealt with in the correct way in accordance with policy and procedures.
- To triage cases and refer to homeless and prevention team as appropriate.
- To establish from the customer the reason for contact and prioritise appropriate appointments, including booking confidential interview facilities where necessary.
- To carry out initial enquiries as required.
- To ensure the customers full details are recorded timely and accurately, and include all relevant information needed, including ensuring the customer is aware of the information they will need to provide.
- To give initial advice on homelessness, benefits and housing related matters.
- To give information regarding housing register applications.
- Manage all customer contact methods including by phone, emails, on line queries, general correspondence and duty to refer cases.
- Liaise with accommodation providers, women’s refuge, landlords, statutory and non-statutory agencies.
- Ensure all customer monitoring is carried out and all required systems are update
- To communicate with customer at the required level
- As a customer focused role be able to communicate with our customers at the agreed level
- Commitment to the Councils Strategic Plan
- To undertake any training and development as required
- To comply fully with the Councils Equal Opportunity Policy
- To comply fully with the Councils Health and Safety at Work Policy
- To assist as required in the Councils Emergency Plan
- To comply fully with the Councils IT Security Policy
Payrate: £16.05umbrella
