housing triage officer

Job Details

Swale and Maidstone Borough Council are looking for an Housing Triage Officer – Admin & Clerical to organise and prioritise appointments for those that are homeless or at risk of homelessness and in housing need, and to provide initial housing related advice.

  • To provide the first point of contact for those that are homeless or threatened with homelessness.
  • Ensure any safeguarding issues are dealt with in the correct way in accordance with policy and procedures.
  • To triage cases and refer to homeless and prevention team as appropriate.
  • To establish from the customer the reason for contact and prioritise appropriate appointments, including booking confidential interview facilities where necessary.
  • To carry out initial enquiries as required.
  • To ensure the customers full details are recorded timely and accurately, and include all relevant information needed, including ensuring the customer is aware of the information they will need to provide.
  • To give initial advice on homelessness, benefits and housing related matters.
  • To give information regarding housing register applications.
  • Manage all customer contact methods including by phone, emails, on line queries, general correspondence and duty to refer cases.
  • Liaise with accommodation providers, women’s refuge, landlords, statutory and non-statutory agencies.
  • Ensure all customer monitoring is carried out and all required systems are update
  • To communicate with customer at the required level
  • As a customer focused role be able to communicate with our customers at the agreed level
  • Commitment to the Councils Strategic Plan
  • To undertake any training and development as required
  • To comply fully with the Councils Equal Opportunity Policy
  • To comply fully with the Councils Health and Safety at Work Policy
  • To assist as required in the Councils Emergency Plan
  • To comply fully with the Councils IT Security Policy

Payrate: £16.05umbrella