Job Details
Thames valley police are looking for an ict business partner to be Responsible for maintaining the ICT department’s awareness of business needs in both Forces (and understanding of how the benefits are delivered) to ensure that ICT systems, solutions and
services delivered address those needs and deliver the identified business benefits.
- Manage a defined portfolio of ICT Customers to ensure the services delivered to our users remain “fit for purpose” and achieve “Best Value” – meeting or exceeding agreed service and
operational level agreements. - . Responsible for establishing and then communicating the contribution that technology can make to business objectives to ensure that ICT are involved as early as possible in business developments and the opportunities/benefits presented by ICT are fully exploited
- Initiate and proactively manage the delivery (across technical, business and support teams)
Continued Service Improvement Plans, demonstrating tangible improvements in services,
efficiency, business benefits and improvements to customer satisfaction ratings. - . Responsible for building the ICT department and Portfolio’s relationships with key senior
Officers/staff in both Forces in order to increase business collaboration opportunities
enabled/supported by ICT, and to act as the conduit between ICT and the Business to identify
opportunities where new technologies can be used to improve business efficiency and service
performance - . Proactively negotiate, implement and manage SLA’s and Operational Level Agreement’s to
ensure support services and agreed service level commitments are achieved – matrix managing
technical, business support and third party supplier teams to deliver a service that continues to
deliver against Customer expectations. - Responsible for validating and justifying business ICT needs, conducting feasibility studies,
producing high-level and detailed business models, preparing business cases, identifying and
quantifying the business benefits, taking into account the implications of change on the Forces
and all stakeholders to ensure that the ICT systems delivered meet the business requirements
and benefits and ICT objectives.
Experienced ICT Manager having delivered ICT service in a similarly complex
environment using an industry recognised approach such as ITIL. (including the following
range of knowledge and skills:
a. Familiar with IT Environment – The IT environment relating to own sphere of work (own
organisation and/or closely associated organisations, such as customers, suppliers,
partners), in particular own organisation’s technical platforms and those which interface
to them through the specialism, including those in closely-related organisations.
b. Proficient in Customer Value Chain Concepts – The complete sequence of activities
within a process, from receipt of an order or request to delivery of a product or service.
c. Proficient in Business Improvement Techniques – Techniques for streamlining business
processes which have been modelled and understood. Examples: error-proofing, value
added assessment, process cycle time reduction, future-proofing, resilience, reliability,
cost effectiveness.
Payrate : £340.00
hybrid role
