Job Details
Hackney council are looking for an income and dispute To positively contribute to the Leasehold Services Team responsible for the effective
recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.
To collect disputed sums, reduce arrears, and where necessary, to instigate legal
action for recovery by instructing the Councils legal representatives.
2. To lead on customer enquiries, complaints and disputes resolution involving making
decisions and recommendations, referring cases which have more serious
implications for the Council to the Team Leaders, when necessary.
3. To follow local and organisational procedures for managing accounts to ensure that
prompt action is taken to recover monies outstanding on any accounts where there is
unpaid ground rent, service charges, reserve fund or capital expenditure.
4. To liaise with LBH Legal Services, Solicitors, Barristers, Estate Agents, Banks,
Building Societies as well as the leaseholders, freeholders and shared owners to
obtain the required information to resolve any shared ownership and ground rent,
major works, service charges and reserve fund queries, and to recover debts owed to
the Council.
5. To respond to all enquiries, complaints, and disputes, including the provision of
written correspondence, within agreed timescales and to the highest quality.
6. To contact the Council’s residents to arrange site inspections in the company of
interested parties and other relevant officers from the Service Areas in order to obtain
necessary information used for resolving disputes and contentious cases.
7. To prepare template correspondence documents to support the Leasehold Services
Teams’ activities, including; agreement forms; reminder letters; referral forms;
standing order forms; Direct Debit mandates; payment slips; and statements of
accounts.
8. To regularly liaise with the Income and Dispute Resolution Team Leader to discuss
complex and contentious cases and propose creative non-standard solutions to
resolve issues.
9. To be responsible for the preparation of any supporting information and evidence to
assist with the legal action for the recovery of service charge, major works, ground
rent, shared ownership rent and reserve fund arrears.
10.To keep up-to-date on the financial position of disputed accounts, and where
necessary, to carry out investigations to ensure that all payments are correctly
applied.
11.To prepare written reports on the progress of cases and, if appropriate, recommend
arrears where settlements could be reached if it appears that legal action would not
be cost effective.
Payrate: £27.12 umbrella
