Library Officer

Job Details

Southwark council are looking for an Library officer To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and resolving any queries and complaints quickly in accordance with library regulations.

2 Assist the public with enquiries for information and provide user education and
support, using both electronic and paper-based resources; including assisting
with access to council services
3 Operate all ICT facilities, equipment and services in the library and assist
customers in the use of public ICT. Ensure that equipment is working and any
faults are reported following corporate procedures.
4 To plan and deliver promotional events including activities for the Under 5’s,
children and teenagers, adult reading groups, IT Taster Sessions etc. To
promote the services of the library at events outside of the library building.
5 Under the direction of senior staff, to maintain the stock of the library, prepare
new items for the shelves, ensure stock is kept in good order, remove items in
poor physical condition and withdraw items as necessary. Promote the use of
library stock using books displays.
6 Complete daily cashing up processes. Calculate and levy any fines or other
charges incurred by users and collect money for items or services, using the
tills provided and complying with the Council’s financial regulations.
7 Collect and record statistics, including the daily people count and numbers of
people attending library events. Evaluate events and assess customer
feedback in order to inform future activities.
8 Ensure compliance with Library Rules and Regulations and Bye-Laws by users
of the service while maintaining good public relations.
9 Undertake duty management and any relief duties at any library or service point
as required.
10 Ensure compliance with Health and Safety legislation, safeguarding & DBS

Payrate: £19.08 umbrella