Job Details
London Borough of Lambeth are looking for an neighbourhood housing the overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
1. Deliver key housing management services to a high standard, ensuring that activities are
delivered on time
2. Provide assistance, advice and information to residents on the full range of tenancy and
estate management services and work with other service areas (e.g repairs) to ensure all
contractual responsibilities are met
3. Respond to complaints, members’ enquiries and problems of service delivery which are
within the post holder’s responsibility and make suggestions for improving service delivery.
4. Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and
discretionary awards in line with policy, audit and legal requirements
5. Ensure the delivery of all services comply with relevant legislation and regulation.
6. Investigate and manage abandoned properties
7. Conduct tenancy checks and investigate tenancy fraud
8. To manage decants including being point of contact for tenant liaison
9. To conduct viewings with prospective tenants and to conduct sign ups
10. To carry out welcome visits and tenancy reviews.
11. Investigate and process tenancy changes e.g. succession, assignment, mutual exchange
12. Provide specific advice and support both in person, via telephone, email and on estates; on
areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support
13. To coordinate and carry out routine site inspections and make appropriate recommendations
in relation to communal repairs, fire safety and general health and safety.
14. To monitor contracts providing estates services
15. To produce Estate Plans and work with other service areas to deliver these
16. To receive initial reports of nuisance and antisocial behaviour and carry out initial
investigations and to liaise closely with the Tenancy Enforcement Team to resolve antisocial behaviour on estates
17. To investigate and manage other key breaches of tenancy e.g sub-letting
18. To provide support to witnesses and victims of anti-social behaviour.
19. To provide reports i.e. on management transfers or case work and actions.
20. To work effectively with partner agencies
21. Identify the need for and promote tenant participation and community development initiatives.
22. Attend community meetings and forums including evenings and occasional weekends
Payrate: £180.27 umbrella
