Job Details
Candidates should be experienced housing officers who is aware of succession, assignments, subletting, Estate Inspection, Domestic Abuse, viewing and signups.
Start date is ASAP
RESPONSIBILITIES:
-To deliver outstanding services to residents living in council owned/managed properties and
embed a culture of a resident first approach.
-To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents.
-To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal.
-To deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approach.
-To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents.
-To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal.
-To deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approach.
-To be the single point of contact for residents with all matters related to tenancy, anti-social behaviour and issues related to communal areas of their estate; to coordinate services involved with resolving enquiries and issues that arise on behalf of residents.
-To provide a joint up service and ensure that other services are part of a coordinated approach, this will include being a representative for tenants/leaseholders when there are concerns with other teams’ service standards, such as repairs either within properties or communal.
-To establish a close working relationship with key teams and services, such as caretaking, income, repairs, social services.
-To be responsible for housing management case work on a dedicated patch and ensure that as a neighbourhood officer, they are accessible to residents and other agencies/teams.
-To identify and assist tenants that are struggling to maintain their home or who are suspected of being subjected to abuse, neglect or other safeguarding matters within their home.
– To develop estate action plans that are designed to improve the environment, reduce anti-social behaviour, environmental crime and ensure that action plans include relevant agencies, such as Police, Community Safety, Environmental Services.
-To respond to reports of anti-social behaviour (ASB) promptly and effectively, ensuring that the ASB policy is adhered to and that regular communication with the resident reporting the incidents is in place. To action plan ASB cases to ensure that the relevant tools are used to abate the ASB.
-To attend estate inspections with the caretaking team and ensure that any issues identified are progressed to resolution. To track any issues that are reliant on other service areas until completion. To report back to residents and residents’ associations on the outcomes of estate inspections and the actions identified from these inspections.
-To ensure that property viewings and signing up of new tenancies is acted upon promptly, to prioritise this area of work so as not to impact on void turnaround times. To work with the Lettings Team with the aim of continually improving the voids end to end process and making sure that void properties are being acted on according to legislation and best practice.
-To ensure that all tenancy management matters are acted on promptly and according to legislation and policies, this includes, succession, assignments, changes of tenancy, subletting and any other tenancy related matter.
-To provide a whole person approach to resolving matters for residents and ensuring that we are striving to deliver excellent landlord services.
Umbrella Rate – £27.84
