OR663(SJ) – Passenger Assistant

Job Details

Be responsible for safely supervising and escorting adults with SEN to and from day services on transport on behalf of Shropshire Council

§ To maintain accurate and up to date information for all transport services

§ Liaise with the Specialist Travel Coordinator (Fleet Services) on a regular basis to ensure that services and staff training are efficient and up to date

§ Ensure all risk assessments and passenger information is up to date and accurate seating plans

§ Fitting seats, harnesses, clamping systems and other equipment to vehicles as required and replace faulty or damaged equipment as necessary

§ Deal appropriately and sensitively with a range of issues and challenges that may arise from passengers’ special needs, as advised in the individual passenger risk assessment

§ Assisting in providing a full range of customer care services, offering polite, timely, friendly and supportive assistance to all passengers and customers

§ Assisting in resolving all service problems and difficulties that may arise

§ Assisting in dealing with operational issues and make appropriate arrangements

§ Assist the driver where necessary to ensure a safe and efficient transport service

§ Be willing to be trained for and be prepared to administer medication in the event of an emergency (for example rescue medication in the event of a prolonged seizure)

§ Adhere to all the Councils policies and procedures in relation to Passenger Transport

§ Routes will be allocated by the Specialist Travel Operations Officer – Fleet Services and will be subject to change to meet the needs of the service

This post is based at Avalon Day Opportunities, Victoria Road, Oswestry, SY11 2JE

Monday to Friday – split shifts