Job Details
Brent council are looking for an appeals officer to assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions.
- To take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes.
- To assist in the management of the debt recovery processes, and provide a high standard of service to required quality and productivity standards.
- To be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
- To have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
- Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Council at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
- Prepare evidence for legal actions in the County Court
- Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
- Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other Council departments/units; in an appropriate and professional manner within corporate timescales.
- Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
- Manage a databank of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
- Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
- Provide information and advice relating to the relevant traffic and parking legislation, the Council’s Parking Strategy, the parking services contract, and on- and off-street parking facilities.
- Assist in the procurement of the highest possible quality of service provision and work, and the monitoring of delivery.
- Actively promote effective and professional liaison with other authorities, public bodies, other Council services and contractors, and to attend meetings on behalf of the team. Liaise with other council officers, the Police, Transport for London staff and other local authorities regarding parking and traffic appeals and other related matters.
- Take an active and committed role in the general activities of the team, and actively promote the unit’s activities whenever possible.
- Undertake duties and projects as and when requested in order to ensure flexibility and efficiency is maintained within the scope of the duties.
- Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.
- Carry out duties with due regard to the Council’s Customer Care, Equal Opportunities, Information Governance, Data Protection and Health and Safety policies and procedures.
Payrate: £24.00 umbrella
