Job Details
London borough of Islington are looking for an project liaison officer To operate as the primary interface between residents and the Council during the life of cyclical and major works projects. Initiate, organise and deliver all communications with residents, and respond to all resident enquiries.
- Working as part of a project team but also as an individual officer, take direct responsibility for the communication strategy for each project assigned to you. Act as the “go to” person for advice/information on resident consultation for major works.
- Undertake the design, content, printing, recording, distribution and follow up of all leaflets, newsletters, posters etc. required to deliver an excellent communications strategy for each project.
- Provide responses to all incoming correspondence, concerning the projects to which you are assigned, from residents, colleagues, elected members, working hard at all times to counter balance negativity.
- Act as the Council’s lead for all stage 1 complaints concerning major works projects, investigating those concerning the projects to which you are assigned.
- Provide carefully considered objective responses in line with the Council’s complaints procedure.
- Develop good working relationships with colleagues elsewhere in the organisation to assist you with your work, in particular consultation staff working within the
- Council’s Homeownership Unit, departmental and central complaints officers, area housing officers and Housing Partnerships teams .
- Acquire a good understanding of the workings and management arrangement of Tenant Management Organisations (TMOs) that exist within the borough. Develop excellent working relationships with TMO managers specific to projects you are working on.
- Work closely with existing Tenant and Resident Associations (TRAs) specific to your projects, to ensure excellent channels of communication between the council and residents on major works projects. Encourage and assist with the formation of new TRAs, where none exist and where felt appropriate.
- Develop excellent and productive working relationships with counterparts working for contractors (resident liaison officers). As and when required, take responsibilities for responding to petitions relating to projects assigned to you and received by the Council, following at all times the Council’s agreed procedure.
- As and when required carryout the Council’s balloting procedure, including reporting findings to the relevant project manager.
- Organise and take full responsibility for all aspects of customer satisfaction surveys including interpreting and collating of results, preparing reports of findings and instigating changes in practice and procedure as a direct result.
- Carryout inputting of relevant information on Council’s various data bases and website, as directed.
- When required, initiate and take full responsibility for legal action to secure entry to domestic accommodation, by force if necessary. This will require statements of witness, legal advice, collection of evidence etc. attendance at court, putting information in front of Judge/Magistrate. Although the Council’s lawyers will be able to give you advice on complicated cases it is envisaged that you will undertake the majority of this work including attendance at court on your own.
- Take full responsibilities for organising all aspects of residents’ meetings (often taking place 7pm to 9.30pm); from time to time being required to chair these meetings, if not, minute them.
- Undertake minuting of other project related meetings, providing accurate, typed minutes within 10 working days of meetings.
- Work closely with assigned Project Managers to proactively assist with running the project, act professionally and creatively to solve problems
Payrate: £30.75 umbrella
