Quality Assurance Officer working in the RBK ASC Quality Assurance Team
The Council is focused on delivering the best possible outcomes for its communities. To do
this the Council needs employees who thrive in an agile and networked organisation and
who can support continuous improvement within a constructive organizational culture.
The role reports directly to the Quality Assurance Lead.
This role is responsible for monitoring, review and reporting of ASC service providers quality
by liaising with service users, carers and service providers to ensure the quality of services
commissioned. This role captures service user and carer feedback, maintains frequent
contact with specific service providers, and collates information and intelligence to inform
safeguarding, contract management, commissioning and procurement activity. This role
works closely with colleagues across ASC to agree areas for review and improvement.
Essential criteria include:
Experience of on site Adult Social Care Quality Assurance or Contract Monitoring visits to Adult Social Care providers.
Experience of Adults Social Care Safeguarding and Whistleblowing
Experience of writing reports for Local Authority Adult Social Care departments.
Experience of resolving concerns and complaints relating to Adult Social Care providers.
Able to travel to Kingston upon Thames up to twice a week to undertake on site visits.
Can evidence of a Just Culture approach to provider engagement as opposed to a Blame Culture
Umbrella hourly rate – £26.02
Working arrangement – 2 days per week in Kingston
