Royal Borough Of Kensington and Chelsea are currently seeking a candidate to deliver an effective rent income collection and recovery service in accordance with legislation, the Council’s policies, performance standards /targets and customer satisfaction requirements.
Creation and management of use and occupation accounts, ensuring effective transfer of payments and regular monitoring of cases. To provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement. To keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation. To assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenant’s needs are met. To be responsible for preparing timely and accurate reports on arrears case and attend Court, prepare all relevant Court papers, and represent the Council on individual arrears and possession cases. To conduct interviews and/or undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears.
This role consists of 36 hours a week
£26.27 per hour Umbrella