Job Details
London borough of newham to Repairs Customer Services Advisor To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.
- To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
- To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
- To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
- To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
- To take card payments to pay for a council service when required following the correct security protocols. .
- To demonstrate alignment with the Council’s vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team
- To use all available information technology applications and other systems to provide information, advice and support for customers.
payrate: £21.72
