Job Details
Job Title: Repairs Officer
Job Holder(s): Paul Guise
1. Knowledge
• Requires a combination of technical knowledge, construction and compliance
• Knowledge of social housing regulations, policies, and procedures
• Knowledge of construction and maintenance practices
• Knowledge of health and safety regulations
• Knowledge of project management principles
• Knowledge of budgeting and cost control
• Knowledge of building surveying principles and techniques
• Experience of working in a Local Authority or Housing Association environment.
• Knowledge of Administration Systems and Procedures within Housing Property Services (Repairs and Maintenance)
• Knowledge of CDM (Construction and Management) Regulations 2015
2. Mental Skills
• Strong Problem-solving and analytical skills
• Complaint Handling – Investigate, Analyse Data and Problem Solving
• Excellent Decision-making skills
• Judgement Skills – Requirement to work unsupervised and use knowledge/experience to make judgements/decisions.
• Effective Planning and organizing skills
• Attention to detail
• Time management skills
• Ability to prioritize tasks
• Ability to manage team members effectively.
3. Interpersonal and Communication Skills
• Excellent communication and interpersonal skills
• Able to accurately input data into Housing Management, Asset Management and Financial Systems.
• Ability to work effectively with stakeholders, contractors, and employees.
• Ability to negotiate and resolve conflicts.
• Ability to work collaboratively in a team environment.
• Ability to provide management, direction and feedback to employees/team members
4. Physical Skills Guidance
• Ability to perform physical tasks related to construction and maintenance work
• Ability to operate equipment and tools
• Use of keyboard for inputting data into IT systems.
5. Initiative and Independence
• Ability to work independently and take initiative.
• Prioritise own workload with minimum supervision from line manager.
• Ability to identify and solve problems.
• Willingness to take on additional responsibilities.
6. Physical Demands
• long period of sitting at desk/computer
• Ability to lift and carry heavy objects.
7. Mental Demands
• Ability to work under pressure and meet tight deadlines.
• Ability to adapt to changing situations and priorities.
• Ability to manage team members expectations.
• Daily Interruptions – Ad-Hoc Tenant Enquiries, Ad-Hoc Departmental Enquiries
• Daily Conflicting Work demands – Due to working in a repair and maintenance environment, constant change in demand and priorities.
8. Emotional Demands
• Ability to handle stressful situations and remain calm
• Ability to empathize with tenants and employees
9. Responsibility for People
• Responsible for ensuring the safety and well-being of tenants and employees
• Responsible for providing excellent customer service
• Responsible for managing employee performance and development
10. Responsibility for Supervision/Direction/Co-ordination of employees
- Responsible for managing and co-ordinating the work of employees/trades
If you are interested in this role please do reach out to me via email or telephone!
amberrayment@carringtonblakerecruitment.com
020 753 766 07
