Job Details
As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. You will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weight up the evidence in each case, whether is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.
Key Responsibilities:
- To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either party’s claims.
- To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.
- To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies
- To administer and respond to Charge Certificate correspondence in line with quality and performance standards.
- To liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and to administer the bailiff returns process ensuring that the debt is administered within legal constraints and according to policies and procedures.
Umbrella Rate – £24.54
