Job Details
Purpose of the Role:
The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives. Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term.
The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.
Accept and assess referrals of multi-faceted complex and often high-risk cases, ensuring that clear outcomes-based plans and risk management action plans are in place and maximising access to a range of other services and interventions to support residents that access the service at point of crisis including:
• Mental health
• Domestic abuse
• Harassment / hate crime
• Loss and bereavement
• Substantial debt and financial hardship
1.Provides initial and tailored support to new social housing tenants to ensure they are well equipped to understand the rights and responsibilities that come with their new home and how to maximise the opportunities from the raft of services accessible as part of their wider support network.
2.Provides housing management, support services and manage a complex casework specialising in all people related issues including but not limited to safeguarding, domestic abuse, mental health, children and young people support, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families.
3.The role takes work with residents beyond management of a tenancy to one that seeks to build shared understanding and goals with the individual and equip them with the tools and support to affect change for themselves and the community.
4.The Resident Relationship Officer makes onward referrals with the resident in order to support the growth of their support network and enabling building of resilience, so residents feel better equipped to deal with life’s challenges after an intervention from the Resident Relationship Team.
5.Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies procedures and legislation.
6.Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Council Housing ensuring the needs of the wider community are met.
7.Provide emergency response, detail to be determined as required by individual service teams’ need and in cognisance of individual circumstances.
8.Be part of a highly visible team working mostly in community, remotely and via face-to-face contacts with residents. Display respect at all times, get things done and own the matter to it’s conclusion.
Umbrella Rate – £23.22
