The role exists to ensure that every resident living in an Enfield Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives. Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term. The resident can be assured the Resident Relationship Manager role does not end until the solution is resolved.
1. Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover, detail to be determined as required by service teams’ need and in cognisance of individual circumstances.
2. Provide crisis intervention support to individuals or households in periods of crisis, assessing risk and working with multiple agencies to ensure the immediate safety of those concerned and beyond this setting a pathway to long term resolution.
3. To provide early intervention for individuals or households with additional needs exploring ways to build confidence, build support networks and structured plans to deliver required outcomes for residents.
4. Provide a range of medium-term solutions for residents who may require longer term interventions to achieve the results they require or aspire to achieve from the service.
5. Sets boundaries with residents offering assurances that the support will be available throughout the full life cycle of the issue.
6. Assesses the personal and organisational risk associated with their caseload and acts in accordance with the organisations safeguarding policies ensuring that residents understand the boundaries and limitations of their relationship at the outset of the referral.
7. Ensure regular evaluation of the interventions with residents ensuring they are delivering the desired change and seeking supervision and further expert clarity from the multi-disciplinary specialist team on complex cases where progress is limited.
8. Ensure all cases are closed ‘safely’ so the resident is clear that whilst it is the end of this intervention it is not the end of the support available to them, offering clarity about the ongoing tools and resources of support available once the case is closed.
