RQ1298029(SJ) – Senior Family Engagement Officer

Job Details


To engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.

To provide the day to day front of house management and administration functions for the centre.


 To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.

 To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.

 To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development.

 To manage enquiries to the children’s centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.

 To offer information, advice and guidance in response to enquiries received from families, including childcare, health, benefits and financial matters; demonstrating a breadth of knowledge of local support, and signposting on to services as appropriate.

 To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.

 To maintain the centre calendar and diary, detailing training and meeting dates and ensure these are kept up to date and accessible to the centre team and wider locality as appropriate.

 To maintain the children’s centre database ensuring registration and attendance data is inputted and kept up to date.

 To ensure that all family records and sensitive data, both paper and electronic are stored and maintained in accordance with General Data Protection Regulations and Council policy and procedure.

 To lead on the co-ordination and administration of the ‘Your Bump and Beyond’ ante-natal programme, ensuring sufficiency of provision and access to the programme for Parents-to-be at the appropriate time.

 To use the Council’s procurement and financial management systems, e.g. Oracle, for the ordering of resources and supplies for the centre, managing the receipting, checking and distribution of deliveries in a timely manner.

Umbrella hourly rate : £19.81