Job Details
The Parking Representations and Appeals Officer plays a key role in reviewing and responding to Representations and Appeals and in so doing making decisions required by the PCN recovery process in accordance with Statutory requirements and defined Guidelines. The role is required to work collaboratively across the range of service areas that make up the Parking Enforcement Service and in order to ensure that all decisions are robust and fully supported with evidence regular liaison is required across the various parking service providers/contractors.
The role will involve reviewing appeals to ensure a robust evidence to defend the Councils position at Parking Adjudications is submitted to ensure that the Council achieves effective outcomes. A key element of the role is to ensure a consistency of approach and to ensure fair and appropriate consideration is given to all correspondence and where appropriate using discretion in accordance with defined Council Policy and process.
The Parking Representations and Appeals Officer will:
• To respond to Representations and Appeals and in so doing evaluate and make operational decisions required by the PCN recovery process in accordance with Statutory requirements and the Guidelines outlined by the Council.
• Undertaking reviews of Formal Representations received in respect to PCNs including determining whether to accept or reject a representation having considered all information provided, including where appropriate using discretion within set parameters in making such decisions and where necessary seeking guidance from the line manager.
• Ensure that the IT system is updated accurately to reflect the decision including adding appropriate notes to the case and updating the system in terms of progressing the case to the correct progression path.
• On receipt of Appeals from ETA carry out a thorough review in order to determine whether the case should be contested in accordance with the services defined guidelines. Advise accordingly if the decision is not to contest and where it is determined appropriate to contest review evidence packs to ensure they take account of all information provided and evidence recorded on the IT system and through other appropriate sources in order to ensure the submission of a detailed evidence pack which will robustly support the case. Ensure the pack is submitted with all required information in accordance with required timescales.
Umbrella hourly rate – £20.93
Working arrangement – 1/2 days in office
