RQ1307725 – Parking Representation Officer

Job Details

London Borough Of Lambeth are looking for someone to be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process in regards to Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with Lambeth policies, procedures and any legislative responsibilities.

Some of the responsibilities are:

To prioritise and manage own workload and tasks in response to changing demands from management
To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete the post holder will request additional information to support either party’s claims.
To deal with transfer of liability in change of ownership or contract hire, payment related enquiries, and enquiries or representations with payments attached.
To ensure that all correspondence is replied to in accordance with best practice and in plain English
To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies
To administer and respond to Charge Certificate correspondence in line with quality and performance standards.
To liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and to administer the bailiff returns process ensuring that the debt is administered within legal constraints and according to policies and procedures.


Payrate: £23.83