RQ1313335(SJ) – Leasehold Support Officer

Job Details

Job Purpose:
To provide a comprehensive support service within the Leasehold Services covering
the full range of administration support activity and providing an efficient and effective
Leasehold transactional service. To work with colleagues in the team to deliver
excellent customer service and to continually improve service delivery. To assist in the
processing and monitoring of a range of service activity.

Key Accountabilities:
1. To distribute incoming correspondence, in accordance with procedures.
2. Respond to telephone enquiries securing the best service and outcomes
for customers.
3. To handle a range of internal and external enquiries in a polite and
professional manner and referring to the appropriate officer as required.
4. To provide support to senior staff on a planned or ad-hoc basis.
5. To arrange service meetings, book and prepare rooms, prepare and
circulate agendas and papers, provide and circulate minutes and monitor
follow up actions as necessary.
6. To attend out of office meetings when necessary as dictated by the needs
of the service area, including evening meetings when required.
7. To set up and maintain file management systems including storing and
retrieving documents and archiving.
8. Maintain a library of reference documents for use by Leasehold Services.

Umbrella hourly rate – £24.53