Job Details
Key role objectives
The Business Support Assistant role is an integral element of the Rothercare & Assistive Technology team and is part of RMBC’s Adult Care Services. The team delivers a ‘Technology Enabled Care service’ (TEC’s) with the main element being a Pendant alarm system, whereby vulnerable people can summon assistance for example if they have fallen at home.
The postholder will undertake a comprehensive range of business support duties, with the focus being, the processing of referrals, completion of the Installation schedules and the associated workstreams.
To act as a point of contact for internal and external queries, effectively responding in a supportive, sensitive and in a timely manner.
Key Duties/Areas of Responsibility
1. Deal with basic customer enquiries e.g. at reception, over the telephone
2. Receipt and distribute incoming post, process correspondence and send mail out
3. Gather information to report back to others
4. Set up and use standard letters/templates/databases/spreadsheets and documentation
5. Provide help and assistance to staff in the use of IT packages/systems
6. Produce management information
7. Carry out filing, maintaining staff records, preparing documents for scanning, photocopying, faxing, arranging meetings, diary appointments, handling post, taking notes
8. Provide full support for arranging events including producing materials, booking venues,
booking catering, sending out invitations
9. Ensure the section complies with administrative procedures relating to Council Policies, Standing Orders, Financial Regulations by providing advice and/or administrative support
10. Handle and reconcile cash in accordance with agreed procedures
Umbrella hourly rate –
