Job Details
Provide high quality and comprehensive support to the service user to empower rhw to plan, work towards and achieve their outcomes. Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation. Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met. Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, older people support, hoarding, property condition, mediation and dispute resolution, anti social behaviour, alcohol and substance misuse. Provide property management function meeting all health and safety and fire safety and residents’ safety. Carry out testing and regular inspections of dwellings.
- Work flexibly to deliver high quality of services provided in respect of Later Living schemes and specialist housing and to provide effective out of hours emergency cover, detail to be determined as required by service teams’ need and in cognisance of individual circumstances.
2. To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times.
3. To contribute towards the development of a culture within the service which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values.
4. Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, members and senior officers with regards to support, tenancy sustainment and housing management issues.
5. Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families. Work in partnerships.
6. Provide property management function ensuring that all health and safety, residents’ safety, testing and regular inspections are undertaken, relevant repairs are undertaken and that the properties, blocks, schemes and estates are compliant with prevailing legislation and regulations. Work closely with Safe and Connected, or other providers
7. Carry out risk assessments and manage support plans
Umbrella hourly rate –
