Job Details
1. Deal with general correspondence on all home ownership matters, including leasehold issues and complaints and right to buy enquiries, ensuring a high level of professionalism and customer service is maintained at all times.
2. Ensure that all customer transactions and communications are recorded on the relevant system. Maintain accurate written and computerised records of progress and outcomes for all casework.
3. Assist with the administration of transaction files, collating documents and updating relevant systems.
4. Assist with drafting and issuing formal Notices as and when required in accordance with legislation.
5. Conduct site visits as required, including visiting blocks of flats to obtain communal electricity meter readings.
6. Develop and maintain effective working relationships with other Council employees and contractors.
7. Update and maintain records and plans, ensuring all information is accurate and has full supporting documentation.
8. Process leaseholder applications requiring permission under the lease agreement. Respond to requests within set timescales, obtain technical advice, and raise administration charges as necessary.
9. Assist with the provision and collection of annual service charges and ground rent, ensuring billing is compliant with the strict rules/deadlines contained in statutory legislation. Assist with the collation and apportionment of costs incurred by the Council which are recovered under the terms of leases from leaseholders.
10. Assist with undertaking Section 20 Consultation in accordance with the procedures and timescales laid down statutory legislation.
11. Maintain a register of sublet properties and ensure the Council holds complete records and contact details of all occupiers for building emergency purposes.
12. Prepare information for Leasehold Property Enquiry packs for Solicitors and respond to enquiries in relation to the sale, assignment and purchase of a leasehold property.
13. Ensure all literature is kept relevant and up to date.
14. Participate in benchmarking exercises and the production of performance information.
15. Produce accurate and detailed plans of land and property to be sold in accordance with HM Land Registry guidelines.
16. Liaise with the Council’s GIS Officer to ensure that information held on Council mapping systems remains up to date following sales or acquisitions.
17. Collaborate with other departments to establish ownership of land and to resolve boundary and land queries.
Umbrella hourly rate –
