Job Details
JOB PURPOSE
To proactively manage a dedicated area of approximately 700 Council properties, including general needs, Independent Retirement Living (IRL), temporary accommodation and leasehold properties. The postholder has responsibility for addressing tenancy and estate issues in their allocated management area. Referrals to the Anti-Social Behaviour Officer and the Tenant Support Officer will be required to ensure issues are effectively managed. Close liaison will also be required with the Area Housing Maintenance Surveyor and caretaking team to manage estate issues. There will be a strong focus on the management of rent arrears and performance targets associated with this. The management of arrears will be addressed proactively to ensure legal action is considered as a last resort.
MAIN DUTIES OF THE POST
Complete comprehensive new tenant visits for all new tenants, whether this be introductory, secure, flexible, non-secure tenants or licensees. For introductory tenants visits must take place both at the commencement of the tenancy and the end of the introductory period.
Make recommendations to the Senior Area Housing Manager on the suitability of new tenants passing the introductory period of their tenancy or extending/ending the tenancy.
Make recommendations to the Senior Area Housing Manager on the termination of non-secure tenancies and licences, also ensuring liaison with the Housing Solutions Team.
Deal with enquiries from residents concerning all aspects of their tenancy. This may necessitate interviewing, writing to and visiting residents in their homes and may include the service of notices.
Undertake preliminary investigations of tenancy breaches and compile referrals that fall within the relevant remit to the Anti-Social Behaviour Officer where the breach cannot be immediately resolved and or needs more detailed investigation, except for rent arrears, succession/non-succession, relationship breakdown/transfer of tenancy and estate related issues – these will be the responsibility of the postholder.
Attend relevant meetings with internal and external partners around matters relevant to the management of tenancies.
Prepare witness statements and attend court where required in line with direction from the Senior Area Housing Manager in relation to breaches of tenancy.
Liaise and make referrals to the Tenant Support Officer to ensure tenants receive dedicated tenancy sustainment to prevent ongoing breaches of tenancy.
Manage all aspects of garage licences, including termination and clearance.
Provide advice, and apply policy and procedures regarding succession, non-succession and transfer of tenancy.
Provide information to support the flexible tenancy review process and assist with recovering possession of a property where the flexible tenancy has not been renewed, this may include supporting the tenant to find alternative accommodation.
Umbrella hourly rate – £20-£25
