Job Details
Main Duties:
- Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.
- To assist with housing benefit applications where required.
- To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears.
- To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.
- To refer vulnerable clients to support services;
- To identify accounts requiring possession action.
- Responsible for the service of notice-seeking possession.
- To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons.
- To represent Hackney Council at possession hearings as required.
- Coordinate and attend evictions as required.
- To provide excellent customer service to customers contacting us in person, on the phone or in writing to maximise income.
- To visit customers in their homes to discuss their accounts and provide appropriate advice and support.
- To provide customers with basic financial capability advice and signpost to other agencies as required.
- To work in partnership with other departments and agencies (DWP, JCP, Citizens Advice etc.) to help customers sustain their tenancy.
- To work closely with the Hostel Managers, Placement Officers, Homelessness Prevention officers, the Lettings team and other colleagues in the housing department to provide joined-up services to customers.
- Maintain accurate records in line with GDPR.
- To maintain a good understanding of welfare benefits and any changes which may affect customers’ ability to pay.
- To maintain a good understanding of housing legislation in relation to the collection of income.
- To provide cover for other Income Collection Officers during periods of absence.
- Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.
Additional Information:
- 1 year contract
- 10am-17;00pm
- 36 hours per week
- £29.91 per hour
