Job Details
Main purpose of the job:
To provide a high quality, customer focused and responsive Housing Management service to Lewisham Homes residents
______________________________________________________________
Summary of main duties:
1. Proactively manage a variety of Housing Management functions within procedural
deadlines including viewings and sign ups.
2. Carry out estate visits and inspections in a lone working capacity.
3. Build good working relationships with the local Tenant and Residents’ Associations.
4. Manage nuisance cases effectively and liaise with external mediation partners.
5. Ensure you escalate any anti-social behaviour cases appropriately and in line with
procedures.
6. Respond to correspondence and complaints and provide good quality drafts for members
enquiries.
7. Identify, record and support our vulnerable residents, signpost residents for support as
required.
8. Ensure safeguarding concerns are acted on immediately and in compliance with the
safeguarding procedure.
9. Work collaboratively with other departments, partners, and stakeholders to ensure
multiagency responses to complex cases.
10.Take legal action as necessary. Ensure all legal paperwork is completed to a high standard
to apply for possession and/or injunction proceedings.
11.Attend court hearings and evictions, always representing the organisation positively.
12.Keep abreast of all relevant legislation and good practice issues relating to the role
Additional information:
- Hybrid
- £27.55 per hour
- 35 hours pw
