Job Details
Main Duties and Responsibilites:
- To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
- To develop skills and knowledge in key areas to meet the needs of residents;
- To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
- To support residents to solve problems at their root cause to build future resilience for individual residents and our communities;
- To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
- To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
- To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
- To act as a lead contact for Tenant and Resident Association in the neighbourhood;
- To promote and engage in restorative principles and participatory practice in working with our residents and partners.
Relationships:
- To work closely with officers within the neighbourhood team, senior officers and elected members to meet customer demands effectively;
- To work closely with colleagues in other services to resolve problems, and to pull in colleagues and partners where the skills or knowledge are not available in the neighbourhood;
- To identify patterns in barriers and obstacles to the work and address these collaboratively with peers and senior colleagues;
- To build close working partnerships in the neighbourhood area and other teams to best deliver for Camden residents in our properties, for example NHS, Police, Domestic Violence and Money Advice agencies and professionals;
- Ability to work collaboratively across Directorates, teams and external partners to deliver our purpose and principles;
Work Environment:
- Working proactively in our neighbourhoods to get a good understanding of residents and our properties as well as working closely with other agencies.
- Working in 5PS and other Camden offices and homeworking when not out in neighbourhood;
- Attendance at external meetings, sometimes outside normal working hours, may be required, such as TRA meetings and community events.
Additional Information:
- £27.33 per hour
- 36 hours per week
