Job Details
- £15.95
- 37 hours
Job role:
- To provide an efficient, effective and customer friendly front-line Reception service for the Housing Advice Centre and its customers.
- To contribute to the achievements and targets set within the Housing Advice Centre by supporting the effective provision of a high-quality customer care service
- On occasion, to provide administrative support to Senior Officers and other Housing Solutions Team staff commensurate with the grade of the post.
- To deal with enquiries from members of the public, customers, colleagues and partner agencies contacting the Housing Advice Centre whether in person or by telephone.
- To maintain an Appointment’s Register for clients where appropriate
- To ensure customer satisfaction at the first point of contact with the Service.
- To comply with the Housing Advice Policy and Procedural Manual.
- To liaise with other sections of the Community Housing Division and other Council Divisions relating to non-housing matters.
- Process incoming and outgoing mail.
- To maintain and update any relevant ICT systems and utilise any digital solutions particularly in respect of recording and monitoring levels of contact with the Service
- To undertake photocopying, filing and mail monitoring as required
- When office based, to keep the Service Reception area in the Housing Advice Centre in a clean and tidy condition.
- Maintain both electronically and in hard copy format any information and reference leaflets to be provided to customers
- Ensure all customer information boards contain up to date information for the public on all homelessness and housing related matters
- To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
- To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.
Contact: Rebecca Bentum, 02075376607
