Job Details
- £134.33 a day
- Full time
Purpose of Job:
Work as part of a dedicated, multi-disciplinary team to review and process adult social care cases with an outstanding debt to the local authority and develop more effective process to prevent debt occurring and address it early. This role will be based within Customer Finance but will work across Multidisciplinary Teams with a focus on debt recovery arrangements.
Key accountabilities:
The key focus of this role is to ensure that both current and future debt recovery arrangements are fit for purpose, meet the councils financial policies and procedure, are compliant with our principles of strengths based working and support the work of social care professionals working with vulnerable clients and their families in situations where a debt has arisen.
This will be achieved in the following ways:-
- The post holder will review case notes and work with social care staff to understand a client’s circumstances and case history, including reasons that they have got into debt with the authority
- Work with clients and their families / carers to resolve queries and arrange payments of outstanding debts. This will include phone calls and (often) home visits where appropriate.
- Complete or update financial assessments and setup ongoing payments arrangements to avoid future debts (include promotion of direct debit)
- Update case notes to ensure that they are accurate and support ongoing case management
- Support work to agree best working processes for the department and contributing to written policies and procedures
- Provide regular feedback to the Customer Finance Team Manager on the progress of their casework, escalating issues whereby there is a delay in recovery or other complexity requiring management oversight.
- Work closely with external agencies in respect of debt recovery activity ensuring that clients and their families have access to appropriate support in respect of debt recovery activity.
- Ensure that case information including financial information is up to date on Mosaic enabling the service to run reports on outstanding debt and track their recovery.
- Ensure that appropriate financial control procedures are in place and that restrictions around recovery arrangements as set out in policy are rigorously applied.
If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com
